Quite a valid pt that this serial lacks the balance. Makers may have become obsessed with the toxicity because of the TRP's.
Too much goody stuff or bad stuff becomes repetitive & audience lose interest like the daily CN Sai's taunting drama - either she gets taunted/vilified or she taunts back.
Exploring other aspects of the story, may be once in a while - showing her college classes or a duties of a police inspector in a day could reduce the toxicity to a great extent. Send that Omi to his office at least once in a blue moon, at least Ninad was shown as a retired Army officer (disgrace for the entire Army with his behavior, he might've been disgracefully discharged - if they knew how this man behaved in real life).
Based on what we've seen in the show so far - the role of ACP is either to go for once in a blue moon mission or sit in the office the entire day & celebrate every festival back home = with a holiday. Bring in more cops as recurring characters, add some comic relief in them & add-in Sai's friends, may be even Mohit's etc
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