Agreed. Also, its not rigid/discriminatory type of thing that BB showed as his role of brigadier like he openly gelled up with Veer upon hearing that he's from a civilian bg. Plus, he's got a good rapport with his colleagues and doesn't let his emotions get the better of him like you mentioned, creating a filter that doesnt show his true pain.
We need to see how the next 2-3 epis play out to get a sense of where the story is headedđ....I'm mostly happy that they didn't go the cliched route of making Shravan an AYM and the overall story also doesn't seem OTT like it is with most other shows.