Originally posted by: LizzieBennet
Sorry you're facing this. Let me see what the tech team comes up with as a solution, I have forwarded your issue to them.
File Size could be another problem. I remember having faced this once and compressing the file worked for me. Try compressing your file if you can. Then clear cache/ cookies logout, login again and try.
Thank you so much for keep trying Lizzie
I will try tomorrow and see if size can be reduced and login again
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