For me, the experience has been horrendous. I can't vouch for other tbh but from the majority of my mutuals who took this airlines mainly criticized the level of service. Not expecting a 5 star treatment but the staff is pretty rude, condescending and threatens a lot (esp, economic class passengers).No offence but Air India does not have a good reputation with overseas passengers travelling into India and fro..
A family friend filed a complaint with the consumer Forum coz the air con wasn't operating properly, there was water dripping over my friend due to it , upon questioning the staff was ignorant and rude!!
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