As a itv audience I know people love negative and positive character both bcz it enhances the show.There are many serials where we can more relate to negative than positive.In some serial Actor who play negative or grey shade character there acting is so natural that they gain fame , popularity and people adore them like viraj from saubhagyavati bhav.But in ghum antagonist can't act like one and give expression which suits the situation.Everytime showing victims expression is not good in every scene.Pakhi is a character who has so many layers and complexity which has to be seen in onscreen but actress who play that role is can't emote that as well.Some People believe that they don't like the actress but I think they don't like her acting more and can't relate to her.